Wednesday, October 07, 2009


The AT&T Customer Service (sic) Representative asks, "How can I make you a satisfied AT&T customer today?"

After about 4+ hours on the phone, unfortunately, I have to answer, "Sorry. You should be able to, but obviously you cannot!"

We have been AT&T phone customers (land-line) for over 15 years, and DSL customers for about 5 years. The plan was to drop the land-line and use their new product, DSL with no phone. We were to lose the phone service yesterday (10/6), with the DSL service continuing seamlessly. It did not happen. We lost both phone and DSL service. Their explanation was that the "order fell out of the system". Their solution was to make an entirely new order and wait another 6 days for activation. Yesterday I was told that a manager had authorized expedited service. Today they could not find the "new" order made yesterday, and made a 3rd order, for activation on 10/13.

Tomorrow morning, our local Cable company will be installing a cable modem for internet service only. It is nice to walk into a company, see a real person, and see how they do their best to provide customer service that is worth providing.

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